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Here at Oak Furniture Direct, we want you to be very happy with the goods that you have purchased and be comfortable with us as a company.

To that end, if in the unlikely event that you are not satisfied with your item then please contact us as soon as you have come to this decision. We can then arrange a collection of the goods and, providing they are repacked in original packaging and in a re-saleable condition, then we shall be happy to accept the goods back and provide a full refund of your purchase, less the cost of the return carriage charge.

On products that require assembly, we regret that we cannot accept returns once the product has been assembled.

If you are considering the return of an item, please contact us by the following email address :


Please specify clearly the reason for the return and state your agreement to our returns policy delivery charges. All returns must firstly be agreed with Oak Furniture Direct prior to being arranged.

Returns Deliver Charge :
Please note that our returns policy stipulates that the customer is respectfully requested to meet the return delivery charge which may be significantly more than the original charge made over our website.

Refunds are always given at the discretion of the Company Management.